This call center representative sample job description can assist in your creating a job application that will attract job candidates
who are qualified for the job. Feel free to revise this job description to meet your specific job duties and job requirements.
Determines requirements by working with customers.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Updates job knowledge by participating in educational opportunities
Keeps equipment operational by following established procedures; reporting malfunctions.
Maintains call center database by entering information.
Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.
The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping
customer satisfaction at the core of every decision and behavior.
There are many jobs in the BPO sector such as those that require you to attend calls, or to make calls, for customer support, making sales, or also for customer retention or for collection of dues. And then there are jobs which are commonly known as back office jobs, team leader position, and other higher management level jobs. This article will give you a brief description of the main types of jobs that are available in the BPO industry. So let's get the ball rolling.
Voice processes can be either inbound or outbound. In inbound processes you'll be handling calls that customer or prospects make. For example, a telecom company outsources its customer support, so in this you'll be handling calls from their customers on the telecom company's behalf. One other example would be that a prospect customer is calling to get more information about a product or service. In outbound processes, calls are to be made in order to generate sales or may be to collect dues. For example, a satellite TV company outsources the Telesales department, so in this you would have to make calls to prospect customers in order to generate sales. This type of positions offer good salary with additional incentives for making sales.
Non Voice Process / Back Office
Businesses outsource not only contact centers but also data processing work and administrative operations. So there comes the need of professionals who pwill do official work that may include creating reports, preparing spreadsheets of daily sales, data entry in a particular software etc. Without going into much detail let me put it this way. Work that can be done on a computer system and does not require actual visits or direct face-to-face coordination with clients. Though it may require inter-department coordination and collaboration. For back office processes recruiters generally require you to have good computer skills, communication skills, written skills (If you can write an email without grammar and spelling mistakes that would be fine) etc. Good computer skills here means you should be thorough with the office applications such as MS Word, MS Excel. Whereas good communication is nothing but getting your thought across in a clear and simple way. Back office job requires you do the job fast and with minimal or no errors. For that a minimum 25 Words Per Minute typing is considered good.